Microsoft Windows OS Most Recent Patch / Update Crashing Outlook When Emails Open
It seems Microsoft Windows 7 and Higher most recent OS Patch Update has been crashing People’s HTML Outlook Emails since the most recent update took place Between November 9, 10, or 11. After reviewing many posts and data on the subject, we have found a solution to help you resolve the issue.
Please be careful and aware of the latest Microsoft update. The latest Microsoft update is crashing many people’s Outlooks. After the updates on Nov 9-11 people had issues with HTML based emails including pictures causing Outlook to crash. It seems to be effecting machines with Windows 7 and up, with Outlook 2010/2013 and Exchange 2010/2013. Here is the patch that caused the problems MS 15 – 115 https://support.microsoft.com/en-us/kb/3097877
Here is the Solution to Fix The Windows Update and Stop Crashing Microsoft Outlook when Opening Emails.
The Patch Update in Question is Called KB3097877
If your Outlook is already crashing from this recent update a few days ago then here are some possible solutions. If you are not having any problems then simply keep this post handy in case you do.
BEST SOLUTION! Proven, Tested, and Works!
It appears that the Windows Patch Update KB3097877 causes numerous problems in Outlook 2010 and 2013 it can also cause crash Microsoft Office Excel, Powerpoint, and potentially others. It appears and we have tested it that removing KB3097877 will fix the problem.
SO IF YOU ARE HAVING THIS PROBLEM>>>
DO THIS >>>To remove the patch in Windows 7. Close all programs >> Then open the Control Panel >> Then Open Programs and Features >> Then click “View Installed Updates” on the left hand side of the window. You can now search for KB3097877 or use the button at the top to organize the files or updates by date or organize them alphabetically. Once you have located KB3097877, then right-click on it and click un-install. Then Reboot your machine and you should be fine.
If that doesn’t solve the problem
If that doesn’t solve the problem you can always Initiate “System Restore” and restore your computer back to Nov 1st, 2015 or there about and the problem should be solved.
On a temporary basis you could also turn off automatic picture downloads in Outlook. I have this turned off always, but that might help too.
Here are some other articles and references I researched and reviewed to compile some of these solutions and ideas.